Warranty Policy

Last updated: July 20, 2026

This Warranty Policy explains the refund conditions when purchasing Lounge Secreto, a service for activating access to VIP lounges through Priority Pass™. We make no promise of income or results: the service is limited to activating and managing accesses.

No refund after the Pass is issued and the credentials are sent

There is no right to a refund after the Pass is issued and the Priority Pass™ access credentials are sent by email — the step that completes delivery of the service. From that moment on, the purchase is deemed definitively fulfilled, and no refund, in whole or in part, applies. As a mere liberality and courtesy, without constituting an obligation or a waiver of the no-refund policy, Lounge Secreto may grant cancellation with a refund provided that, cumulatively, the respective Pass has not yet been issued and the Priority Pass™ access credentials have not yet been sent by email, and the request is submitted within 7 (seven) calendar days from confirmation of payment. Passes forming part of plans or packages already purchased may not be cancelled individually. Likewise, Passes or accesses that go unused and expire at the end of the validity period give no right to a refund, restitution, compensation or extension.

How to reach us

If you have any question about the activation, validity or accesses of your plan, simply open a ticket in Support, providing the email used at purchase. Our team will help resolve questions related to the issuance and use of your Pass.

Validity, renewal and upgrade

The plan and Passes are valid for 12 (twelve) months from activation and must be renewed if the period expires or if the accesses are used up. Upgrading to a higher plan is charged at the proportional difference, considering the current activation date and the price of the new plan. Downgrading is not permitted during the term of the plan.

7-day grace period

While the Pass is not activated, each Pass has a grace period of 7 (seven) calendar days from payment confirmation, coinciding with the refund window of this Policy. During this period, the Pass's 12 (twelve)-month validity does not start running. The validity count begins on whichever occurs first: the activation of the Pass, with the issuance and sending of the Priority Pass™ access credentials, or the end of the 7 (seven) days. We notify you by email when 3 (three) days remain, when 1 (one) day remains, and when the grace period ends, informing you that the 12 (twelve)-month validity has started to count.

Changes to this Policy

This Guarantee Policy may be updated at any time to reflect changes in the service or in legal requirements. The version in force is always the one published on this page, with the last-updated date shown above, and applies to purchases made as from its publication.

Notes

This policy applies exclusively to the purchase of the Lounge Secreto service, operated by ALAS TECHNOLOGY LLC. Access to VIP lounges is subject to the own terms of the Priority Pass™ program operator and the venues, including any conditions of hours, capacity and availability.