Terms of Use

1. Purpose

Lounge Secreto is a service for activating and managing access to airport VIP lounges through Priority Pass™. We handle the entire process behind the scenes to activate and deliver your Pass and its accesses. The service is not a financial product, does not issue cards and has no affiliation with banking institutions or with Priority Pass™.

2. Purchase, payment and activation

Lounge Secreto sells Pass packages, each comprising a set number of Priority Pass™ Passes, contracted on an annual basis, with the period paid in full upfront and automatic renewal at the end of each cycle, unless cancelled by the user in the members' area. Users may also purchase additional packages or Passes at any time, of the same type or of different types, with the available Passes accumulating in their account. Once payment is confirmed, access to the members' area is sent to the email provided. It is the user's responsibility to provide a valid email, keep their credentials confidential and be accountable for all activity carried out in their account. A Pass is only considered activated after it has been issued and made available in the account. The services are intended for persons over 18 (eighteen) years of age and fully capable; Lounge Secreto may refuse, suspend or terminate accounts that do not meet these requirements.

3. Pass validity: activation, use and Priority Pass™

3.0. Validity periods. Each plan has its own validity period, stated at the time of purchase and in the customer dashboard. The period currently in force is 12 (twelve) months. Lounge Secreto may offer plans with other periods — for example, 6 (six) months —, in which case the period applicable to each Pass is always that of the plan under which it was purchased, even if the holder later purchases other plans. All references to a period in this clause are to be read as references to the validity period of the plan purchased. 3.1. Available (non-activated) Passes: each Pass purchased must be activated within 12 (twelve) months from the date of its respective purchase. If the user renews the same package, Passes not yet activated have their activation period renewed for the new cycle, accumulating with the Passes of the renewed package. If there is no renewal, Passes not activated within the period expire automatically, with no right to a refund, restitution, compensation, transfer or extension. 3.2. Activated Pass — validity and Priority Pass™: once activated and issued through Priority Pass™, the respective card and QR Code are valid until December 31 of the year of activation, owing to the annual cycle of the program's operator. At the turn of the year, Lounge Secreto tops up the validity so that the Pass totals 12 (twelve) months from the activation date. The activated Pass remains valid until the end of those 12 months or until the included accesses and guests are used up, whichever comes first; once the term ends or the accesses are exhausted, the holder may purchase a new Pass. 3.3. Passes and accesses are personal and non-transferable. Accesses not used within the validity period expire automatically, with no right to a refund, restitution, compensation, transfer or extension.

4. Warranty and refund

There is no right to a refund after the Pass is issued and the Priority Pass™ access credentials are sent by email, the step that completes delivery of the service. Once the Pass has been issued and the credentials sent, the purchase is deemed definitively fulfilled and is not eligible for a refund, in whole or in part. See the Warranty page for the full details of the applicable policy. As a mere liberality and courtesy, without constituting an obligation or a waiver of the no-refund policy, Lounge Secreto may grant cancellation with a refund provided that both of the following requirements are cumulatively met: (i) the respective Pass has not yet been issued and the Priority Pass™ access credentials have not yet been sent by email; and (ii) the request is submitted within 7 (seven) calendar days from confirmation of payment. Once the Pass has been issued and the Priority Pass™ access credentials sent, delivery of the service is complete, at an actual and irreversible cost to Lounge Secreto, and for that reason no refund, in whole or in part, applies from that moment onwards, even if the request is submitted within the 7 (seven) day period. After the 7 (seven) calendar days from confirmation of payment have elapsed without activation of the Pass, the no-refund policy applies in full. Passes forming part of plans or packages already purchased may not be cancelled individually; they remain available for the holder to activate at any time, subject to their respective validity period.

Grace period and start of the validity count

Each Pass purchased has a grace period of 7 (seven) calendar days, counted from the date of the respective purchase, during which the Pass's 12 (twelve)-month validity does NOT start running while the Pass has not been activated. The 12 (twelve)-month validity count begins on whichever occurs first: (i) the activation of the Pass, with the issuance and sending of the Priority Pass™ access credentials; or (ii) the end of said 7 (seven)-day grace period, a term that coincides with the refund period set out in the Guarantee Policy. Once the grace period ends without activation of the Pass, the 12 (twelve)-month validity automatically starts running from that date. Lounge Secreto notifies the holder by email when 3 (three) days remain, when 1 (one) day remains, and when the grace period ends.

4.1. Proportional refund where correction is impossible

Should an activated Pass present a failure that prevents access to the VIP lounges and, once notified under clause 6.1, it proves impossible to correct it or to reissue the Pass, the holder may request a refund proportional to the period not enjoyed. The amount is determined as follows: the proportion between the days remaining, counted from the date the failure was notified until the end of the validity period, and the total number of days of the validity period of the plan purchased is applied to the amount actually paid for the Pass. Example, for a 12-month plan: a Pass activated on 1 March and an uncorrected failure notified on 1 September — 6 of 12 months remain, and the refund corresponds to 50% of the amount paid for the Pass. The proportional refund reaches only the affected Pass, and not the entire plan or the other Passes; it is calculated from the date of the holder's notice, unless the failure is evidenced by other means; and it does not apply where the impossibility of access results from an act or omission of the holder, including loss of credentials, use by an unauthorized third party, breach of the venue's rules, lounge capacity or non-compliance with the program's conditions of use. The refund is processed within 45 (forty-five) business days from the conclusion of the investigation, by the same means of payment used in the purchase, where technically feasible, and the period may be affected by procedures of the financial institution or payment provider that are beyond Lounge Secreto's control.

4.2. Registration fee in the proportional refund

The registration fee is charged once and remunerates the creation of the holder's named registration — an act performed and entirely consumed at the moment the Pass is issued, with no continuing consideration over the validity period. For that reason, in the proportional refund provided for in clause 4.1: within 3 (three) months from the issuance of the Pass, the registration fee is refunded in the same proportion applied to the amount of the Pass; after 3 (three) months from issuance, the registration fee is non-refundable, and the proportional calculation applies solely to the amount of the Pass. This rule applies only to the proportional refund and does not affect the right of withdrawal provided for in clause 4 and in the Warranty Policy, within the respective period.

5. Purchase of additional packages, upgrade and downgrade

You may purchase individual Passes or new Pass packages at any time, with the available Passes accumulating in your account, without prejudice to the Passes and terms already in place, at the price in force on the date of the respective purchase. You may likewise upgrade to a higher-tier plan, in which case the proportional difference is charged, calculated based on the current activation date and the price of the new plan. Downgrading to a lower-tier plan is not permitted during the term of the purchased plan.

6. Availability and service level

The service is provided on a best-efforts basis, without any guarantee of uninterrupted or error-free availability. The platform and support channels may be temporarily suspended for maintenance, updates, security fixes or technical reasons, as well as due to events beyond our reasonable control, including acts of God, force majeure and failures of telecommunications, power or third parties. The issuance, activation and use of accesses depend on the availability of lounges, schedules, capacity and the operating conditions of the venues and of the lounge-program operator, which are defined by third parties and subject to change without prior notice. Any response times are estimates and do not constitute a promise of result. 6.1. Disruptions and impediments to access. Access to VIP lounges depends on systems operated by third parties — the program administrator and the participating venues. Disruptions, technical unavailability, registration-synchronization failures or occasional refusals at the door may occur and do not, in and of themselves, constitute a breach by Lounge Secreto. If access is denied or the Pass presents any failure, the holder must notify Lounge Secreto immediately through the official channels: the support email stated on the website and in the dashboard; the support area of the customer dashboard; or a direct message to the official Instagram profile. Upon receiving the notice, we will investigate the matter and provide the appropriate correction, including, where necessary, reissuing the Pass at no additional cost to the holder. Timely notice is a condition for the investigation: we recommend sending a record of the incident (a photograph of the message displayed, the date, time and identification of the lounge), which speeds up the analysis. The absence of notice prevents verification of the facts and any resulting right to correction or to the proportional refund provided for in clause 4.

7. Acceptable use

Access is personal, individual and non-transferable, intended exclusively for the holder of the purchase. You may not resell, assign, share, sublicense, commercialize or transfer the plan, the Passes, the accesses or the account credentials to third parties, nor use the service for any unlawful or fraudulent purpose or in breach of these terms and of the rules of the venues and of the program operator. You may also not attempt to access restricted areas, circumvent security mechanisms, automate accesses or impair the operation of the platform. Any misuse, fraud, false information or breach of these terms authorizes the immediate suspension or termination of the account and accesses, without any refund and without prejudice to any other applicable measures. For the purposes of these Terms, "account owner" means the person who makes the purchase, responsible for the account and for payment, and "Pass holder" means the natural person to whom a Pass is intended and for whom the Pass is issued. The account owner may assign Passes to holders designated by them, exclusively through the mechanisms made available on the platform, in which case each Pass becomes personal and non-transferable with respect to its respective holder, such assignment not being confused with the prohibited resale, assignment, sharing or commercialization to third parties, which remains fully applicable.

8. Intellectual property

The Lounge Secreto brand, the domain name, the platform, the texts, layouts, images, videos and other materials made available are owned by ALAS TECHNOLOGY LLC or its licensors and are protected by intellectual property law. The purchase grants the user only a personal, limited, revocable, non-exclusive and non-transferable license to use the service for the purposes set out herein, without implying any assignment or transfer of rights. You may not copy, reproduce, distribute, modify, decompile, reverse engineer or create derivative works without prior written authorization. Priority Pass™ and other third-party trademarks belong to their respective owners and are cited for descriptive purposes only, without any affiliation, sponsorship or endorsement. Access to the program is enabled through an authorized commercial/banking partner. Lounge Secreto does not collect, request, or store credentials or login data of pre-existing Priority Pass™ accounts; the access account and its credentials are created during activation and delivered to the holder by Priority Pass™ itself.

9. On the international virtual card for managing the registration

9.1. In order to enable and maintain the holder's registration with Priority Pass™, an international virtual payment and management card is linked to the account, of the EXCLUSIVE ownership of ALAS TECHNOLOGY LLC, issued and maintained under its full control.

9.2. Said card does NOT belong to the pass holder and does NOT establish any financial, credit, debit or charging relationship between the pass holder and ALAS TECHNOLOGY LLC. The holder is not, under any circumstances, charged, nor is the holder liable for balances, limits, charges, taxes or transactions of the card.

9.3. The card is intended SOLELY for the management and technical maintenance of the holder's registration on the Priority Pass™ platform — notably for the recording and validation of the means of payment required by it for the activation and continuity of access —, without any purpose of charging the pass holder.

9.4. Any and all amounts, limits, top-ups, provisioning or transactions eventually associated with the card are the sole responsibility, management and control of ALAS TECHNOLOGY LLC. The pass holder has no access, right, interference or obligation regarding the sensitive data, the balance or the operations of the card.

9.5. For purposes of security and transparency, the data relating to the card remains under the possession, custody and responsibility of ALAS TECHNOLOGY LLC, observing the international information security standards ISO/IEC 27001 and ISO/IEC 27701. The card may be cancelled, blocked or replaced at any time by ALAS TECHNOLOGY LLC, at its sole discretion, without this affecting the ownership, validity or enjoyment of the pass contracted by the client.

10. Privacy and data protection

We process your personal data in accordance with applicable data protection law, including Brazil's General Data Protection Law (LGPD), observing the principles of purpose, transparency, minimization and security. The data is used to enable the purchase, identity verification, the issuance and management of accesses, support and compliance with legal obligations. For details on which data we process, for what purposes, for how long and about your rights, please see our Privacy Policy.

11. Disclaimers and limitation of liability

The service is provided for activating accesses through Priority Pass™ and involves no promise of income, financial gain or guaranteed results. Third-party products and services (including the VIP-lounge program operator and the venues themselves) are subject to their own terms and conditions, for which we are not responsible, and may be subject to changes in hours, capacity or availability beyond our control. To the maximum extent permitted by applicable law, our total liability is limited to the amount actually paid for the plan.

12. Changes

These terms may be updated at any time to reflect changes to the service or to legal requirements. The version in force is always the one published on this page, with the last-updated date shown above. Continued use after changes implies acceptance of the revised version.

13. Referral and affiliate program

Lounge Secreto may offer a referral and affiliate program, through which eligible users may receive benefits or commissions for validated referrals, in accordance with the rules, eligibility criteria and payment conditions set out on the platform, subject to applicable law and liable to be amended or terminated at any time. Participation is voluntary and does not give rise to any employment, corporate or other relationship with Lounge Secreto.

14. Support and response times

14.1. Official channels. Support is provided exclusively through the support email stated on the website, the support area of the customer dashboard and the official Instagram profile. Communications received through other means may not be processed. 14.2. First-response times. We undertake to respond within 1 (one) business day for individual Passes and individual plans, and within 6 (six) business hours for Pass-package plans. 14.3. What the time means. These times refer to the first human response to the request, not to its definitive resolution, which depends on the nature of the issue and, where applicable, on third parties. 14.4. Business hours. Business days and hours are Monday to Friday, except Brazilian national holidays, from 9 a.m. to 6 p.m. Brasília time (UTC−3). Requests received outside that period start counting at the beginning of the next business day. 14.5. Reservation. These times may be exceeded in cases of force majeure, third-party unavailability or atypical volume arising from an incident affecting multiple holders, in which cases we will report the occurrence through the official channels.

15. Identity verification of the pass holder

15.1. Issuance of the Pass depends on the creation of a named registration for the holder with the VIP-lounge program administrator. This registration is personal and non-transferable, grants access to restricted-access environments and is presented at airports upon identification. For this reason, identity verification of the holder is a condition for issuing the Pass: it ensures the registration is created in the name of the correct person, protects the holder against misuse of their data by third parties and meets the regulatory requirements applicable to the partners involved in the operation. There is no alternative path that dispenses with it. 15.2. Verification is carried out by the identity verification and issuance partner, an independent company specialized in identity verification, directly between the holder and that partner, via a secure link. The holder provides it with an official identity document and an image capture for authenticity and liveness checks. Lounge Secreto does not receive, access or store the document images or the facial capture — these files remain in the partner's custody, in accordance with its retention policy. 15.3. Consent to biometric verification. The liveness check involves the processing of biometric data, classified as sensitive personal data. Such processing occurs only upon the free, informed and specific consent of the holder, expressed prominently before verification begins. The holder may refuse it; in that case, verification is not carried out and the Pass cannot be issued. 15.4. Once verification is complete, we receive only the registration data necessary to register the holder: full name, date of birth, nationality, email and telephone, as they appear on the document presented. This data replaces whatever the holder may have entered in the form, since the registration must reflect the official document. 15.5. The Pass holder may be a person other than the purchaser. In that case, verification is of the holder, and it is the holder who completes the process; the purchaser has no access to a third party's verification data. 15.6. Refusal to complete verification, or its rejection, prevents issuance of the Pass, and the refund policy in force applies, it being understood that amounts already used in completed registrations are non-refundable. 15.7. Additional information may be requested, or an already approved registration may be reassessed, at any time, by regulatory requirement. Lounge Secreto has no influence over the outcome of such assessments and cannot reverse it.

16. Chargebacks and payment disputes

16.1. Mandatory prior contact. A holder who identifies an undue charge or experiences any problem with the Pass must contact Lounge Secreto through the official channels before approaching the financial institution or payment provider. We will resolve any demonstrably undue charge directly, and support is the fastest route to a correction. 16.2. Dispute mechanisms. Triggering the Pix Special Refund Mechanism (MED, the Brazilian instant-payment refund mechanism), a chargeback with the card issuer or any other dispute mechanism, without the prior contact addressed in clause 16.1, will be treated as an unjustified dispute. A dispute concerning an already activated Pass, without prior notice and without grounds in a service failure, constitutes unjust enrichment, since the service was fully rendered and the cost irreversibly incurred. 16.3. Defense of the dispute. In such cases, Lounge Secreto will present a defense in the corresponding procedure, supported by the records of purchase, activation, issuance, sending of credentials and support history. 16.4. Consequences. Where an unjustified dispute is established — understood as one raised without prior contact with support and without a proven service failure —, Lounge Secreto may immediately suspend or cancel the Passes linked to the account, whether activated or not; refuse new purchases; charge the amount due by the applicable means, plus the dispute costs incurred; and permanently close the holder's account. 16.5. Fraud-prevention block. The closure addressed in clause 16.4 entails recording the holder's identification document in an internal fraud-prevention registry, with the effect of preventing new purchases, the creation of a new account and the issuance of Passes in their name or for their benefit, even if requested by a third party. The processing of this data is based on the legitimate interest in fraud prevention and in the security of operations, and the holder may request a review of the measure through the official channels, presenting whatever evidence they consider relevant.

17. Purchase for the benefit of a third party

By designating a third party as the Pass holder, the purchaser represents and warrants that they obtained the holder's prior, informed consent to provide their data; that they informed the holder of the purpose of the processing and of these Terms; and that they are authorized to bind the holder to these conditions. The purchaser is solely responsible for the accuracy of the data provided and for any lack of authorization, undertaking to hold Lounge Secreto harmless from any claim or administrative, judicial or extrajudicial penalty arising from non-compliance with this clause, including court costs, attorneys' fees and award amounts.

18. Suspension and termination for irregular conduct

Lounge Secreto may suspend or terminate accounts and Passes immediately and without prior notice where it identifies: fraud or attempted fraud; use of a third party's means of payment without authorization; false information at purchase or during identity verification; creation of multiple accounts to circumvent limits, promotions or the warranty period; unauthorized sharing, resale or assignment of credentials; or breach of the participating venues' rules. In such cases there will be no refund of the amounts paid, without prejudice to the assessment of losses and damages. The holder will be notified at the registered email and may submit a challenge, which will be analyzed within 10 (ten) business days.

19. Price adjustment and renewal

The amounts in force are those published on the website at the time of each purchase or renewal. Subscription plans may have their amounts adjusted at each renewal cycle, upon notice to the holder at least 30 (thirty) days before the renewal date. Upon receiving the notice, the holder may cancel the renewal at no cost until the effective date of the new amount; the absence of cancellation implies acceptance. Passes already purchased are not affected by subsequent adjustments.

20. Currency, conversion and taxes

The billing currency is set at the time of purchase and disclosed before confirmation. Refunds are processed in the same currency and by the same means of payment as the original purchase; where a currency conversion applies, the rate in force on the date the refund is processed applies, and the amount credited may differ from the amount originally debited owing to exchange-rate variation, without this constituting an undue charge. Taxes, conversion fees and intermediation charges are the holder's responsibility and are not refundable by Lounge Secreto, as they do not form part of the amount received by us.

21. Personal use, conduct in the lounges and set-off

The Pass is personal and non-transferable. It is prohibited to assign, share, resell or allow the use of the credentials by a third party; a finding of use by a person other than the holder authorizes the immediate cancellation of the Pass, without a refund, and the charging of the accesses improperly made. The participating lounges have their own rules on access, dress, companions, length of stay and consumption; non-compliance may result in refusal of entry or exclusion of the holder from the program, by the sole decision of the venue or the administrator, without this constituting a failure by Lounge Secreto or giving rise to a right to a refund. Any charges for extra consumption, companions or penalties are the sole responsibility of the holder. Lounge Secreto may set off, against amounts to be refunded, any sums owed by the holder, including improper accesses, chargeback-dispute costs and penalties imposed by third parties on account of the holder's conduct.

22. Governing law, jurisdiction and contact

The service is operated by ALAS TECHNOLOGY LLC (EIN No. 93-3927200). These Terms are governed by and construed in accordance with the laws of the United States of America, the jurisdiction of incorporation of the aforementioned company. Any disputes shall preferably be resolved amicably and, failing that, through arbitration or the competent jurisdiction of the aforementioned jurisdiction. Questions about these terms may be sent through our Support.